Refund & Cancellation
Every invitation is made to order, so please read this before you commission. Published under Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020.
Cancelling before work begins
You can cancel at any time before we start creative work on your commission, at no cost and with no obligation. If you have paid anything at that point, it is refunded in full.
Cancelling after work has begun
Because each commission is designed specifically for you and cannot be resold, amounts covering work already done are non-refundable once creative work is under way. Where a project is cancelled part-way, we will assess in good faith what has actually been produced and refund the balance. We would rather be fair than technical about this — talk to us.
If the delivery is not right
If what we deliver does not match what we agreed, tell us within 7 days of delivery. We will correct it. If we cannot put it right, we will refund the amount attributable to the part that was wrong. This is in addition to your rights under the Consumer Protection Act, 2019, which are not affected by anything on this page.
Errors in the details you supplied
We produce the names, dates and details exactly as you approve them. A correction needed because the supplied details were wrong is chargeable rather than refundable, though we will always keep such charges to what the extra work actually costs.
How a refund is made
Approved refunds are made to the original payment method. We process them within 7 working days of approving the refund; how long the amount takes to appear then depends on your bank or payment provider.
How to raise a cancellation or refund
Message us on WhatsApp at +91 99900 99980 or email ipcplindia@gmail.com with your name, the design or commission concerned, and what you would like to happen. Write to us at the address above with your name, contact details, what happened and what you would like done. We acknowledge every complaint within 48 hours and work to resolve it within one month of receiving it, as required by the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Data protection grievances under the Digital Personal Data Protection Act, 2023 are answered within 90 days, and usually far sooner.
Grievance Officer
Designation: Grievance Officer. Email: ipcplindia@gmail.com. Phone / WhatsApp: +91 99900 99980.
Last updated 4 September 2026.